Frequently Asked Questions ?
Do you sell gift vouchers?
Yes we do, ideal for Christmas, birthday, celebration or just as a thank you!
Just give our office a ring to arrange 01769 520300
Do you walk all year round?
Yes we do. Weekends all year round and some other selected dates in peak season. Please call us to check availability.
Are you open for general admission if we just want to see the animals?
Sorry, we are not open for general admission at the moment but with no animals arriving we will be opening up further for general admission later in 2021. Check our facebook page or call us for most up to date information.
How long does the Animal Experience last?
Our guided alpaca and animal experience is around 2.5 hours long, the alpaca walk itself takes around 90 minutes.
We also run a 60 minute no frills walk on selected evenings in the Summer
Can I just turn up?
No unfortunately all experiences must be pre-booked with us to allow us to prepare and make sure we have the right number of animals available and food for the animals
Can kids walk an alpaca?
There is a minimum age of 10 to walk an alpaca. Children under 10 can walk with an adult sharing an alpaca and holding a second lead rein. We don't recommend children under 5 walk an alpaca but they are welcome to join the experience. Please call us to discuss.
My friend is walking an alpaca but I just want to come along without an alpaca, is that possible?
Unfortunately, at the moment you can only come on the animal experience if you have paid to walk an alpaca or you a small person with an adult. This is because we have had to restrict the number of people on each walk due to COVID restrictions.
The only place for your friend to wait would be in the car park.
Later in 2021 in peak season we will be opening up for general farm admission.
Is the experience suitable for people with mobility problems?
The walk takes place through fields which can be muddy and slippery, along the river, over bridges and through woodland. There are some trip hazards and the terrain could be difficult for those with mobility problems - we have accommodated lots of people on tailored walks which may be suitable so please call us to discuss before booking.
Unfortunately, we do not have a wheelchair accessible toilet at the moment - but it is something we are working on.....
What about infants or pushchairs?
Infants are welcome to come along and parents have successfully carried infants in a back pack but the terrain on the walk is not suitable for pushchairs - the alpacas get freaked out by these vehicles!
What happens if the weather is bad?
We walk in all weathers come rain or shine, not in high winds and thunderstorms, the boys don't like that and neither do we. There is always a risk the weather may be bad so we monitor and we will call you in the event we have to cancel. If we do (it's rare) we will offer you an alternative date or a full refund. However, if you need to cancel we ask you to give us as much notice as possible as refunds on the same day cannot be accommodated.
Can I bring my dog?
The alpaca experience is unfortunately not suitable for dogs as alpacas view them as predators. We have a parking area if you have to leave your dog in the car (at your own risk)
Do you sell livestock ?
Yes we do. We sell various breed of sheep and goats and eventually we will be selling alpaca girls and boys. We can also put you in touch with reputable breeders who sell high quality girls and boys though. Check out our livestock for sale page.
How do I buy an adoption package?
It's very easy. If you want to adopt an alpaca / sheep / goat or dog then please visit our adoption page and have a look at the 'Meet the animal' page to choose your new friend. Give us a call to make payment over the phone and we'll send everything out in the post to you.
Are you a large visitor attraction?
No we are a small friendly, family run business that operates from our smallholding not a huge commercial farm.
We entertain a small number of visitors on each experience, we think that makes us unique!