Frequently Asked Questions ?
Do you sell gift vouchers?
Yes we do, ideal for Christmas, birthday, celebration or just as a thank you!
Just give our office a ring to arrange 01769 520300
Do you walk all year round?
Yes we do. Weekends all year round and some other selected dates in peak season. Please call us to check availability.
Are you open for general admission if we just want to see the animals?
Yes we are open weekends and school holidays if you just want to pay a small admission fee to come in and meet the animals. Check our facebook page or call us for most up to date information.
How long does the Animal Experience last?
We are not a large attraction. If you visit us to see the animals you would probably spend a couple of hours with us either morning or afternoon.
Our Alpaca walk (booking essential) is walking for an hour on a set route of about a mile. The whole experience takes around 90 minutes.
Can I just turn up?
We are open weekends and school holidays and (at the moment) you can just come in on any day we are open. The alpaca walking experience gets very busy so you may have to book in advance if you want to take part in that.
Can kids walk an alpaca?
There is a minimum age of 10 to walk an alpaca. Children under 10 can walk with an adult sharing an alpaca and holding a second lead rein. We don't recommend children under 5 walk an alpaca but they are welcome to join the experience. Please call us to discuss.
My friend is walking an alpaca but I just want to come along without an alpaca, is that possible?
Unfortunately not, you can only come on the animal experience walk if you have paid to walk an alpaca or you are a small person walking with an adult. We have had to restrict the number of people on each walk due to COVID restrictions.
Your friends can pay the general farm entry charge and wait for you on site while watching the other animals.
Is the experience suitable for people with mobility problems?
The walk takes place through fields which can be muddy and slippery, along the river, over bridges and through woodland. There are some trip hazards and the terrain could be difficult for those with mobility problems.
Unfortunately, we cannot accommodate wheelchairs on the walk
Please note:- unfortunately, we don't have a wheelchair accessible toilet at the moment - but it is something we are working on.....
What about infants or pushchairs?
Infants are welcome to come along and parents have successfully carried infants in a back pack but the terrain on the walk is not suitable for pushchairs - the alpacas get freaked out by these vehicles!
What happens if the weather is bad?
We walk in all weathers come rain or shine, not in high winds and thunderstorms, the boys don't like that and neither do we. There is always a risk the weather may be bad so we monitor and we will call you in the event we have to cancel. If we do (it's rare) we will offer you an alternative date or a full refund. However, if you need to cancel we ask you to give us as much notice as possible as refunds on the same day cannot be accommodated.
Can I bring my dog?
The alpaca experience is unfortunately not suitable for dogs as alpacas view them as predators. We ask you not to bring dogs anywhere onto our site, it's not fair to leave them in your car - please leave them at home.
Do you sell livestock ?
Yes we do. We sell various breed of sheep, goats and alpacas. (subject to availability). We can also put you in touch with reputable breeders who sell high quality girls and boys though. Check out our livestock for sale page.
How do I buy an adoption package?
It's very easy. If you want to adopt an alpaca then please visit our adoption page and have a look at the 'Meet the animal' page to choose your new friend. Give us a call to make payment over the phone and we'll send everything out in the post to you.
Are you a large visitor attraction?
No we are a small friendly, family run business that operates from our smallholding not a huge commercial farm.
We entertain a small number of visitors on each experience, we think that makes us unique!