Frequently Asked Questions ? - if you can't find the answer to your query here please call us.....
Do you sell gift vouchers?
Yes we do, ideal for Christmas, birthday, celebration or just as a thank you!
You can buy the through the link on this site on the Alpaca Walking page, just choose the voucher option. Please note, we run flash sales throughout the Winter months - full price vouchers will be redeemed against the advertised price for the walk and no refund or balance will be due if the sale price is less than the voucher.
Do you walk all year round?
Yes we do. Weekends and other selected dates in peak season. We have some closures in the Winter months.
If you're not sure, please call us to check availability or check our opening times page.
Are you open for general admission if we just want to see the animals?
Yes we are open weekends and school holidays if you just want to pay a small admission fee to come in and meet the animals. Check our facebook page or call us for most up to date information and opening times.
How long does the Animal Experience last?
We are not a large attraction. If you visit us to see the animals you would probably spend a couple of hours with us either morning or afternoon. We have activities on throughout the day - check our onsite daily board for details
If you are joining our Alpaca walk (booking essential) walking is for an hour on a set route of about a mile.
The whole trekking experience takes around 90 minutes and includes safety briefing then goat feeding.
Is there anywhere to buy food?
On site we sell food for the animals - it's just 50p per bag.
We also have a cafe to feed the humans. We sell home made cakes, speciality coffee and out hot food offer includes steak burgers, grilled paninis, Rollover hot dogs and chips.
But I bet you don't cater for my dietary requirements.....? We can usually provide limited vegetarian, vegan and gluten free options (subject to availability).
Can I just turn up?
We are open weekends and school holidays (through the season) and you can just come in on any day we are open, no need to book. The alpaca walking experience gets very busy so it's advisable to book in advance if you want to take part in that.
Isn't it expensive to walk an alpaca? - No, we don't think it is.
There are lots of alpaca and llama walking businesses nationwide, so feel free to shop around before you book.
Check out the booking link page to see the pricing for walking your own alpaca or sharing with a friend which is a cost effective option. Off peak we often run sales of up to 45% on alpaca walking bookings so very affordable. We get lots of returning customers who tell us it's great value.
Can kids walk an alpaca?
There is a minimum age of 10 to walk an alpaca. Children under 10 can walk with an adult sharing an alpaca and holding a second lead rein. We recommend children are at least 2 years old and can walk for a mile. Infants can be carried for no extra charge. If you are not sure which experience to book, please call us to discuss.
My friend is walking an alpaca but I just want to come along without an alpaca, is that possible?
Unfortunately not, you can only come on the animal experience walk if you have paid to walk an alpaca or you have chosen the option of sharing an alpaca with another person. We have to restrict the number of people on each walk for safety reasons.
You can join in with your own alpaca, pay the sharing fee to walk along with them or just pay the general farm entry charge and wait for your friend to finish their experience. There is a strict maximum of two people per alpaca.
Is the experience suitable for people with mobility problems?
All the farm animals are accessible for people in a wheelchair.
Unfortunately, the walk takes place through fields which can be muddy and slippery, along the river, over bridges and through woodland. There are some trip hazards and the terrain could be difficult for those with mobility problems.
Unfortunately, we cannot accommodate wheelchairs on the booked walk.
However, we do offer wheelchair only walks on certain days - please call us for details.
Please note:- We have an accessible toilet but some of the gravel areas may need support to help you push a wheelchair
What about infants or pushchairs?
Infants are welcome to come along and parents have successfully carried infants in a back pack but the terrain on the walk is not suitable for pushchairs - the alpacas get freaked out by these vehicles!
What happens if the weather is bad?
We walk in all weathers come rain or shine, not in high winds and thunderstorms, the boys don't like that and neither do we. There is always a risk the weather may be bad so we monitor and we will call you in the event we have to cancel. If we do (it's rare) we will offer you an alternative date or a full refund. However, if you need to cancel we ask you to give us as much notice as possible as refunds on the same day may not be accommodated.
Can I bring my dog?
The farm park is not a suitable place for dogs as alpacas view them as predators. We cannot accommodate your dog on site or in the car park.
We ask you not to bring dogs anywhere onto our site, it's not fair to leave them in your car - please leave them at home. (please contact us in advance to discuss your requirements if you are supported by an assistance dog)
Do you sell livestock ?
Yes we do. We sell various breeds of sheep, goats and alpacas. (subject to availability). We also sell rabbits all year round that have been cuddled and handled by our visitors. Check out our livestock for sale page.
How do I buy an adoption package?
It's very easy. If you want to adopt an alpaca then please visit our adoption page and have a look at the 'Meet the animal' page to choose your new friend. Give us a call to make payment over the phone and we'll send everything out in the post to you.
Are you a large visitor attraction?
No we are a small friendly, family run business that operates from our smallholding not a huge commercial farm.
We entertain a relatively small number of visitors compared to our competitors, we think that makes us unique!